Policies

Thank you for respecting the following policies regarding our services.

Privacy

Any information that you provide us will only be used to service your account, and we will never share your information with an outside party. Ever.

Business Info

Office phone number: 404-819-3641
Office hours: 7am to 7pm

Office mailing address:
Georgia Pet Watchers
1115 Robert Pointe Way
Lawrenceville, GA 30045

Services/Prices/Times

Our services and prices are listed on our services page.

Due to traffic, variances caused by working with animals, and life itself, we’re not able to guarantee service at any specific time.

We will give you a time range that your services will be performed.

Time Ranges
Morning: 5:00 – 7:30am
Late morning: 8:00 – 11:00 am
Early Midday: 11:30am – 1pm
Late Midday: 12:30 – 2:30pm
Afternoon: 3:00pm – 5:00pm
Dinner: 5:00pm – 7:00pm
Bedtime: 7:00pm – 9:30pm
12 hour Overnight: 7:00pm – 7:00am
24/7 Overnight: Start/end time specified by client
Anytime: 8:00am – 6:00pm
Midday Dog Walk: 11:00am – 3:00pm

Reservation/Confirmation

Your reservation is not guaranteed until you receive a confirmation from us. Please make sure that you have received a confirmation before you leave. If you need to verify your reservation, please give us a call.

Keys

Your keys are stored in a secure location without any directly identifying information on them.

We recommend letting us retain your keys after your sit ends in case of emergencies or unexpected trips.

If you choose not to leave your keys with us we suggest purchasing and using a lockbox, available at most hardware stores.

If you choose not to do this, there is a $10 charge for both key pickup and return.

Require 2 copies of keys.

Please make sure in advance that all copies work in the doors that we will be using. Locksmiths can be expensive!

If you live in a gated community, we will also need a copy of the gate card/remote control/access codes needed to enter your community.

Payments

We accept the following forms of payment:

Cash (please leave for sitter, do not mail)
Paypal
Check (leave for sitter or mail to our office)
Credit card: via paypal

Cancellations

We prefer that you notify us of cancellations as far in advance as possible, but we realize that life doesn’t always work that way.

For 24 hour sits we require 24 hour notice. For all other sits, we require 3 hours notice.

Refunds

Any services that are paid for in advance and are not provided are fully refundable. Please contact us at office@gwinnettpetwatchers.com and let us know if you’d like a refund.

By default, any payments applied beyond the amount owed are stored as a credit to your account. If you’d like a refund of the credit on your account, please contact us.

Refunds for services provided are handled on a case-by-case basis. Please contact us within 30 days and explain the situation so we can do what we need to do to make it right.

Emergency

Please make sure that we have an emergency contact on file, as well as a vet/emergency vet.

At all times we will act with the health and safety of your pets as our primary concern.

Vets

Please make sure that you have a vet specified in Leashtime.

Inclement Weather

We will use our best judgment in caring for your pets and home if we are servicing you at the time of any weather event. Your pet’s safety and comfort are our first priority.

If we will become unable to reach your pet our inclement weather plan is:

The sitter will transport your pet to their home or a boarding faclity
The scheduled service may be changed
If we are unable to reach your home, your emergency contact will be notified
You will be notified if any of the above takes place

Sickness

If your pet is sick prior to the start of your visits, please let us know and leave detailed instructions as to their care.

If your pet becomes sick while under our care we will attempt to contact you. If we are unable to reach you, and we don’t have prior instructions, we will use our best judgment as to their care up to and including transporting to your veterinarian.

Injury

If your pet gets a minor injury we will contact you for instructions. If we cannot reach you, we will use our best judgment.

If the injury is serious we will do our best to stabilize your pet and transport it to your emergency vet.

Miscellaneous

All dogs will be on leash during outdoor walks. No exceptions.